we99 believes that gaming should always be a source of entertainment — never a source of stress, financial harm, or personal struggle. This page outlines the tools, rules, and resources we99 provides to help every Pakistani player stay in control.
we99 takes responsible gaming seriously — not as a compliance exercise, but as a genuine obligation to the Pakistani players who trust this platform with their entertainment. From Karachi to Lahore, Islamabad to Faisalabad, we99 users deserve a gaming environment that is fair, transparent, and designed to protect them from harm.
Online gaming and sports betting at we99 — whether you are backing your favourite PSL team, spinning a jackpot slot, or playing live casino — should only ever be approached as a form of entertainment. It should be funded with money you can afford to lose, enjoyed within time limits that do not interfere with your daily life, and never used as a means of recovering financial losses or managing emotional stress.
The responsible gaming framework at we99 is built around three principles: prevention (stopping problems before they develop), intervention (providing tools when a player needs them), and support (connecting players with appropriate help when self-managed tools are not enough). Every we99 player has access to all three layers of this framework at all times.
we99 enforces a strict 18+ age requirement without exception. No player under the age of 18 may register or use we99 under any circumstances. Age verification through mandatory KYC is a non-negotiable condition of account activation. Accounts where underage use is suspected are immediately suspended pending investigation and permanently closed where confirmed.
All we99 accounts require CNIC or passport verification before activation. Deposits are blocked until identity and age are confirmed. There are no exceptions to this requirement.
we99 is not a way to make money. It is not a solution to debt. It is entertainment. If it stops feeling like entertainment, please use the tools on this page or contact we99 support immediately.
All of the following tools are available directly within your we99 account settings. You do not need to contact support to activate them — they are self-service, available at any time, and take effect immediately or within the stated timeframe.
Set a maximum deposit amount per day, week, or month in PKR. Once set, the limit is enforced immediately. Reductions take effect at once. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period during which the lower limit remains in force.
Configure session duration alerts that notify you after a set amount of continuous gaming time — for example, 30 minutes, 1 hour, or 2 hours. Reminders appear as on-screen prompts. A session summary showing time played and net account movement is included in each reminder.
Enable periodic reality check prompts that interrupt your gaming session at configurable intervals. Each prompt displays your session duration, total amount wagered, and net result. You may choose to continue or end your session at each prompt.
Request a self-exclusion from your we99 account for a defined period (30 days, 90 days, 6 months, 1 year) or permanently. Self-exclusion is processed within 24 hours. During exclusion, you may not log in, deposit, or create a new we99 account. Contact support to initiate self-exclusion.
Healthy Gaming Indicators — Where Do You Stand?
This indicator is illustrative only. If you recognise yourself in the "Monitor" or "Seek Help" categories, please use the self-exclusion tool or contact we99 support.
Every we99 account requires CNIC or passport submission before any deposit can be made. Age and identity verification are mandatory — not optional. Accounts failing KYC are blocked from all real-money activity until verification is successfully completed.
we99's self-exclusion is a genuine block — not a soft pause. An excluded player cannot log in, deposit, or receive marketing communications for the duration of their exclusion. Attempts to circumvent exclusion by registering a new account are a breach of we99 Terms and will be closed immediately.
Deposit limits on we99 are hard limits — the system will not permit a deposit that exceeds your configured limit regardless of the payment method used. Reductions apply immediately. Increases require a cooling-off period. This design is intentional: we make it easy to reduce and considered to increase.
Players who self-exclude from we99 are immediately removed from all promotional mailing lists and bonus offer campaigns. Players who have not self-excluded may opt out of marketing communications at any time through their account settings without affecting their ability to play.
we99 support agents are trained to handle responsible gaming conversations sensitively and confidentially. If you are concerned about your own gambling or the gambling of someone you know, our support team can be reached at any hour via live chat or at [email protected].
we99 monitors account activity for patterns associated with problem gambling — including rapidly escalating stakes, loss-chasing patterns, and unusual deposit frequency. Where concerning patterns are identified, we99 may proactively reach out to the affected player to offer responsible gaming support.
If you answer "yes" to any of the following, it may be time to use we99's responsible gaming tools or speak with someone who can help.
Do you find yourself thinking about gambling when you are not playing — planning your next session, calculating potential winnings?
Have you ever spent more money on gambling than you planned to in a single session, week, or month?
Have you ever gambled to try to win back money you lost previously — commonly known as "chasing losses"?
Has gambling affected your relationships with family or friends — for example, spending less time with them, or arguing about money?
Have you ever borrowed money or sold possessions to fund gambling activity?
Do you feel irritable, anxious, or low in mood when you are unable to gamble or when you experience a loss?
The majority of we99 players in Pakistan enjoy the platform responsibly. Here are the habits that characterise healthy, sustainable gaming.
Before you deposit, decide how much you are comfortable spending on entertainment this week or this month. Use we99's deposit limit tool to enforce that amount automatically. Once it is gone, it is gone — that is how entertainment budgets work.
Set a session time limit before you start playing and use we99's session reminder to hold yourself to it. Playing for one focused hour is more enjoyable and more sustainable than an open-ended session where time slips away unnoticed.
A PSL bet, a jackpot slot spin, or a live baccarat hand should be entertainment — the same as going to the cinema or watching a cricket match with friends. Expect to lose more than you win over time. When it stops being fun, stop playing.
This is not a guideline — it is an absolute requirement enforced through mandatory CNIC/passport KYC verification. Any account found to belong to or to have been used by a person under 18 will be permanently closed and all funds returned to the source payment account.
we99 strongly encourages parents and guardians in Pakistani households to use parental control software to restrict access to online gaming and betting websites on devices used by children or young adults under 18. If you are a parent and you believe your child has accessed or registered with we99, please contact we99 support immediately at [email protected]. we99 will investigate and act without delay.
Sharing your we99 login credentials with anyone — including family members — is a breach of the we99 Terms & Conditions. If there is any risk that a minor could access your device, please ensure your we99 account is protected by a strong, unique password and that you log out after each session.
If you believe a minor has accessed or registered with we99, contact we99 support immediately. Use the live chat available on the platform or email [email protected]. All reports are handled urgently and confidentially.
Self-exclusion is the strongest responsible gaming tool available on we99. Here is how to activate it — it takes under two minutes.
Access your we99 account using your registered Pakistani mobile number or email and your password. Navigate to the Account Settings section from the top-right menu.
Within Account Settings, navigate to the "Responsible Gaming" section. Here you will find all self-management tools including deposit limits, session reminders, reality check, and self-exclusion.
Choose your self-exclusion duration: 30 days, 90 days, 6 months, 1 year, or permanent. Confirm your selection. The exclusion takes effect within 24 hours. You cannot reverse a self-exclusion during the selected period.
If you prefer not to navigate settings yourself, contact we99 support via live chat at any time and request self-exclusion verbally. Support agents are trained to handle this request promptly and sensitively.
we99 is entertainment. Set your budget, set your limits, and play within them. If you ever need help, we99's support team is available 24/7. If you are ready to play — play smart.
18+ only. Gambling is entertainment, not a source of income. Please gamble responsibly.