we99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by we99 ("we99", "we", "us", "our") and applies to all personal data collected in connection with the we99 website, platform services, and associated mobile-optimised products accessible at we99.bio and its subdomains ("the Platform").

we99 is committed to protecting the privacy and security of the personal data of all registered players and website visitors. This Policy describes our data practices in clear terms so that you — whether you are registering for the first time from Karachi, logging in from Lahore, or browsing from Islamabad — can understand exactly what happens to your data when you interact with we99.

This Policy should be read together with the we99 Terms & Conditions and the Responsible Gaming Policy. By using the we99 Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

we99 collects personal data in the following categories:

we99 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or problem gambling support request.

3. How We Collect Your Data

we99 collects personal data through the following mechanisms:

• Direct submission — data you provide during registration, KYC, deposit/withdrawal requests, and support interactions;
• Automated collection — technical data collected automatically when you access the we99 Platform, including IP address, device identifiers, and session data via cookies and server logs;
• Third-party sources — identity verification data from KYC service providers; payment transaction data from payment processors including JazzCash, Easypaisa, and partnered banks; and fraud screening data from anti-fraud service providers.

4. How We Use Your Personal Data

we99 uses collected personal data for the following purposes:

• To create, maintain, and administer your we99 account;
• To verify your identity and age (18+ requirement) through KYC procedures;
• To process deposits and withdrawals via your selected payment methods;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and resolve disputes;
• To operate responsible gaming tools including deposit limits, session reminders, and self-exclusion;
• To comply with applicable legal obligations, including responding to valid requests from regulatory authorities and law enforcement;
• To improve the we99 Platform through aggregated, anonymised usage analytics;
• To communicate service updates, security alerts, and — where you have opted in — promotional offers related to we99.

5. Legal Basis for Processing

we99 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to perform the we99 service agreement with you, including account operation, payment processing, and game delivery;
• Legal obligation — processing required to comply with applicable laws, including KYC/AML obligations and responses to lawful authority requests;
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights;
• Consent — processing for optional purposes such as marketing communications, where consent has been explicitly provided and can be withdrawn at any time.

6. Sharing Your Personal Data

we99 shares transaction data with payment service providers — including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah — strictly to the extent necessary to process your deposits and withdrawals. These providers process your data under their own privacy policies and applicable financial services regulations.

we99 uses regulated third-party KYC service providers to verify identity documents. Your submitted identity data is shared with these providers solely for verification purposes. Verified data is not retained by KYC providers beyond the period required by their contractual and legal obligations.

Game providers on the we99 Platform (including Pragmatic Play and PG Soft) may receive anonymised session data necessary to deliver game content. These providers do not receive identifiable personal data beyond what is technically required for game operation.

we99 will disclose personal data to competent legal or regulatory authorities where required by applicable law, court order, or legitimate regulatory request. we99 will notify affected users of such disclosures where legally permitted to do so.

we99 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances.

7. International Data Transfers

The operation of the we99 Platform may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, we99 takes steps to ensure that appropriate data protection safeguards are in place, including contractual clauses with service providers that require them to protect your data to a standard equivalent to or greater than that described in this Policy.

8. Data Retention

we99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including meeting our legal, accounting, and regulatory obligations. Specifically:

• Account and identity data is retained for the duration of your we99 account and for a minimum of five years following account closure, in accordance with standard financial services retention requirements;
• Transaction records are retained for a minimum of five years from the date of the transaction;
• Support and communication records are retained for up to three years following resolution of the relevant enquiry;
• Gaming activity data is retained for the duration of the account and for a minimum of two years thereafter.

Where data is no longer required for any lawful purpose, we99 will securely delete or anonymise it.

9. Cookies and Tracking Technologies

we99 uses cookies and similar tracking technologies to operate the Platform and improve your experience. The types of cookies used by we99 are as follows:

• Essential cookies — required for the Platform to function, including maintaining your login session and processing transactions. These cannot be disabled without impacting Platform functionality;
• Functional cookies — remember your preferences such as language settings and game lobby filters;
• Analytics cookies — collect anonymised data on how players navigate the Platform to help we99 improve usability and performance. No personally identifiable information is included in analytics data;
• Security cookies — used to detect and prevent fraudulent login attempts and session hijacking.

You can control non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the we99 Platform.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by we99:

• Right of access — you may request a copy of the personal data we99 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing — you may request that we99 limit how your data is processed in certain circumstances;
• Right to data portability — you may request a machine-readable copy of data you provided to we99;
• Right to object — you may object to processing based on legitimate interests, including for direct marketing purposes.

To exercise any of the above rights, contact we99 support at [email protected] or via live chat on the Platform. we99 will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

11. Children's Privacy

we99 does not knowingly collect personal data from individuals under the age of 18. The we99 Platform is strictly for adults. Age verification is enforced through mandatory KYC. If we99 becomes aware that an account has been registered by a person under the age of 18, the account will be immediately closed, any deposited funds returned to the source payment method, and all associated personal data deleted in accordance with applicable law.

If you believe a minor has registered with we99, please contact we99 support immediately at [email protected].

12. Security of Your Personal Data

we99 implements technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Security measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the we99 Platform;
• Encrypted storage of identity documents and sensitive personal data at rest;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Automated anomaly detection for suspicious login activity and account access patterns;
• Regular security reviews and penetration testing of Platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, we99 will notify affected users promptly in accordance with applicable legal requirements.

13. Changes to This Privacy Policy

we99 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. Material changes will be communicated to registered users via the email address associated with their account or through a prominent notice on the Platform. The date at the top of this Policy reflects when it was last updated. Continued use of we99 following notification of material changes constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by we99, please contact us through the following channels:

• Live Chat: Available 24/7 on the we99 Platform
• Email: [email protected]

Please do not include passwords, OTP codes, or full payment account numbers in any communications with we99. For account-related privacy requests, we99 will need to verify your identity before disclosing or modifying any personal data.